I hope all is well on your end since our last correspondence. Subject line: : Invoice #XXXXX for is PAST DUE There is almost always a good reason why your invoice hasn’t been paid, so don’t be shy about asking.Īnd here is a past due invoice email template that you can simply copy, paste, edit and send to your customer: Past due invoice email template Or it could be that your invoice has been overlooked because one of your customer’s employees is out of the office. Sometimes they neglect to tell you that there’s some specific information they need for their own system, like a PO number. If you haven’t received payment after your first reminder, that’s a good time to reach out with a polite phone call to reconfirm they have the invoice and see if they have any questions. When your payment is two weeks late, that’s when you may start feeling panicky. We hope to avoid a late fee penalty, so if you have any questions about this invoice, please let us know and we will be happy to clarify. If payment is not received by, a late fee will be charged. We have not yet received payment on this invoice and ask that you kindly confirm an ETA for the payment. This email is to notify you that payment on invoice #XXXXX for the amount of, which was sent on, is due today. Subject line: : Invoice #XXXXX for is due today Please let me know if you have any questions or concerns. ![]() We wanted to take this opportunity to see if you’ve had a chance to look over the invoice and confirm that everything is ok and on track for payment by. This email is a friendly reminder that your payment on invoice #XXXXX, which was sent on, is due. Subject line: : Follow up on Invoice #XXXXX for These are meant to be guides to help you get started. Remember to customise your letter for unpaid invoices to your specific business, and match the tone of your relationship with them. Or, they may say “The cheque’s in the mail,” in which case you know the amount due is coming soon.įor your convenience, here are some overdue invoice reminder email templates you can use in your first email reminder to your customers or clients. That might be enough to jog them to remember to send it. Using QuickBooks allows you to see if your client has viewed the invoice, which can tip you off that they might have just overlooked the email.Įither way, send a polite email reminder mentioning that perhaps the invoice has gotten lost in the shuffle. If you haven’t received the payment by the due date, check to see if they even received the bill. ![]() Overdue invoice email templates Day 1: The payment due date ![]() If you’re not automating reminders with QuickBooks, starting with a payment reminder template can help you write a professional and friendly payment reminder email. To make it easier to send these polite reminders, QuickBooks allows you to create automated messages that you can send your clients. This will help ensure your customer has all the information needed to pay the outstanding invoice. Your phone number and contact information When writing a past-due invoice letter, include the following details: However, like everything else we’ve discussed, having a system for following up on late payments can help you keep calm, and move on to your other work.Īccounting software does make following up on late payments easier, because, unlike manual systems like Word or Excel, you can sort invoices by client name or due date, and set up automatic invoice reminders for overdue payments. Having “the conversation” about past due payments is a huge source of anxiety, especially when paying your own bills on time depends on the cash flow this late invoice represents. Establish a process for following up on past due invoices Sending a reminder that their payment is due next week gives them a heads up, and may get the money you’re owed in your hands more quickly. The most common payment term is “Net 30,” which means the recipient must pay their invoice within 30 days of the invoice date.īe proactive and remind customers of their outstanding payments. Adding a date gives them a concrete target to meet. You may be tempted to put “immediate payment,” but that can be confusing to some clients. Without clear payment terms, it’s your word against theirs when an invoice is actually “late.” You should also check that your payment terms and due date are featured in a prominent place on your invoice design. ![]() If you haven’t yet cataloged your products or services, it’s a worthwhile exercise that can make everything from marketing your business to sending invoices more efficient in the future.
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